Returns 

To request a return, you have 14 days from the receipt of your order for any purchase that complies with our return policy. Please find the instructions and available options below:  

• International returns: Please contact our customer service team for specific instructions via WhatsApp at +34 631 59 27 75 or by email at hassidouzakaria@.com (International returns have an associated cost, detailed below)  

European Union	Free	Free
Rest of world	27x27x12 cm – 50€	41x33x12 cm – 75€
Destination	First Box dimensions	Second Box dimensions

Conditions: 

• We do not accept returns of underwear, swimwear, socks, face masks, food products, body care items, makeup, perfumes, or jewelry. 

• Returned items must be in perfect condition, unused, in their original packaging, and with the security tag intact. 

• Footwear and accessories must be returned with the original brand boxes and protective bags, where provided, and placed inside an outer protective box. 

• When trying on shoes, please take care not to mark the soles or damage the shoe box. 

• Returns of dresses will only be accepted if they are in perfect condition, unused, with tags and original packaging. Santa Eulalia reserves the right to refuse returns that do not meet these conditions. 

Exchanges 

• Product exchanges will be processed through the standard return procedure followed by a new purchase, to ensure proper traceability and process control.